FAQ
Usage & Troubleshooting
Aland Islands, Andorra, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Corfu, Crete, Croatia, Cyclades, Cyprus, Czech Republic, Denmark, England, Estonia, Faroe Islands, Finland, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Jersey, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Man (Isle of), Nothern Ireland, Norway, Netherlands, Poland, Portugal, Rhodes Island, Romania, Sardinia, Scotland, Sicily, Slovakia, Slovenia, Spain, Sweden, Vatican, Wales, Wight (Isle of).
DOM (Overseas Departments) :
Desirade (Isle of), French Guyana, Guadeloupe, Marie Galante, Martinique, Mayotte, Reunion Island, Saint-Barthelemy, Saint-Martin, Saint Pierre and Miquelon, Saintes (Isle of).
Add an access point (APN) by filling in the fields as follows:
Name: "Bouygues Telecom"
APN: "mmsbouygtel.com"
Proxy, Port, Username & Password: do not enter anything.
MMSC: "http://mms.bouyguestelecom.fr/mms/wapenc"
MMS proxy: "62.201.129.226"
MMS Port: "8080"
MCC: "208"
MNC: "20"
Authentication Type: "None"
Choose "APN Type", enter "default, supl, MMS", then choose "OK" or check "MMS, default and supl" and choose "OK".
Register the new APN, reboot your phone and enjoy your internet and MMS services.
Option 1:
- Login to “My Customer Area” on https://www.bouyguestelecom.fr/ and select your Prepaid SIM Card or eSIM
- Go to “Manage My Consumption”
- The remaining data credit on your selected SIM Card / eSIM will be displayed.
Option 2:
- You can call 630 from your smartphone and follow the instructions to receive the information about your remaining data credit. (French)
- You can call 634 to speak directly with the customer support agents and inquire the information about the remaining data credit on your SIM Card / eSIM (English)
Activation & Registration
1) Enter your phone number
2) Enter the 6-digits activation code you receive by text
3) Choose password and enter email
4) You are done! You can now see your dashboard, including consumption in France and Europe.
Credit & Validities
Topup
Topengo: https://www.topengo.fr/fr-recharge-bouygues.php
You must to choose « Carte prépayée XL » to have data, unlimited calls and texts and international calls
Cancellation & Refunds
SimOptions reserves the right to charge
a) 5 USD cancellation fee for orders that have not left our warehouse yet.
b) 15 USD cancellation fee + delivery cost for orders that have left our warehouse already.
c) up to 100% of the total order price if the product has been opened or damaged.
The refund will be done within 10 – 15 business days after we have successfully received the product at our warehouse again.
The refund will be done within 3-7 business days after we have successfully received the product at our warehouse again.