FAQ

Q: What countries are covered in EU?

Europe : Aland Islands, Andorra, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Corfu, Crete, Croatia, Cyclades, Cyprus, Czech Republic, Denmark, England, Estonia, Faroe Islands, Finland, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Jersey, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Man (Isle of), Nothern Ireland, Norway, Netherlands, Poland, Portugal, Rhodes Island, Romania, Sardinia, Scotland, Sicily, Slovakia, Slovenia, Spain, Sweden, Vatican, Wales, Wight (Isle of). DOM (Overseas Departments) : Desirade (Isle of), French Guyana, Guadeloupe, Marie Galante, Martinique, Mayotte, Reunion Island, Saint-Barthelemy, Saint-Martin, Saint Pierre and Miquelon, Saintes (Isle of).

Usage & Troubleshooting

What countries are covered in EU?

Europe :

Aland Islands, Andorra, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Corfu, Crete, Croatia, Cyclades, Cyprus, Czech Republic, Denmark, England, Estonia, Faroe Islands, Finland, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Jersey, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Man (Isle of), Nothern Ireland, Norway, Netherlands, Poland, Portugal, Rhodes Island, Romania, Sardinia, Scotland, Sicily, Slovakia, Slovenia, Spain, Sweden, Vatican, Wales, Wight (Isle of).

DOM (Overseas Departments) :

Desirade (Isle of), French Guyana, Guadeloupe, Marie Galante, Martinique, Mayotte, Reunion Island, Saint-Barthelemy, Saint-Martin, Saint Pierre and Miquelon, Saintes (Isle of).

Is tethering allowed?

Yes

What are the APN settings?

Go to the "mobile networks" settings of your phone (please refer to the instructions provided by your mobile phone manufacturer)

Add an access point (APN) by filling in the fields as follows:
Name: "Bouygues Telecom"
APN: "mmsbouygtel.com"
Proxy, Port, Username & Password: do not enter anything.
MMSC: "http://mms.bouyguestelecom.fr/mms/wapenc"
MMS proxy: "62.201.129.226"
MMS Port: "8080"
MCC: "208"
MNC: "20"
Authentication Type: "None"
Choose "APN Type", enter "default, supl, MMS", then choose "OK" or check "MMS, default and supl" and choose "OK".
Register the new APN, reboot your phone and enjoy your internet and MMS services.

How long is my SIM Card valid for?

12 months

How can I know how much data I have left?

There are various options available to check the remaining data credit:

Option 1:

Login to “My Customer Area” on https://www.bouyguestelecom.fr/ and select your Prepaid SIM Card or eSIM
Go to “Manage My Consumption”
The remaining data credit on your selected SIM Card / eSIM will be displayed.

Option 2:

You can call 630 from your smartphone and follow the instructions to receive the information about your remaining data credit. (French)
You can call 634 to speak directly with the customer support agents and inquire the information about the remaining data credit on your SIM Card / eSIM (English)

Activation & Registration

How to activate the SIM Card?

It’s very simple: insert the SIM card into your mobile phone and start using it (Call, SMS or data)

Can I register my SIM Card online?

Yes, you can register your SIM Card on https://espaceclient-carte.bouyguestelecom.fr/primary/_-itzBh3M3

1) Enter your phone number
2) Enter the 6-digits activation code you receive by text
3) Choose password and enter email
4) You are done! You can now see your dashboard, including consumption in France and Europe.

Can I call the registration hotline from any country in Europe?

Yes : +336 68 634 634 (voice server in French)

Can the customer hotline support (to register the SIM Card) speak English?

Certain customer support agents speak English but we can’t to guaranty you

Credit & Validities

Is my credit reduced if someone from outside of EU is calling/ texting me?

No, you can receive calls and SMS for free

What are the opening hours for registering the SIM Card?

Monday to Saturday from 8am to 8pm (French Standard Time GMT +1)

What information do I need to give to the customer support for a successful registration?

When you call 634: First give your phone number (you receive it by text message when you activate the SIM card), and after your first name, surname and your address. It’s possible that customer service will ask you for your passport number or ID card.

Topup

Is top up possible? If yes how can I pay? International credit cards/ PayPal accepted? Link?

Top up is possible within France only. You can pay with international credit cards on our partner website

Topengo: https://www.topengo.fr/fr-recharge-bouygues.php

You must to choose « Carte prépayée XL » to have data, unlimited calls and texts and international calls

What are the top up packages?

More informations on https://www.topengo.fr/fr-recharge-bouygues.php.

Does a top up extend the credit/ SIM Card validity? If yes for how long?

Top up doen’t extend the credit. The SIM card is valid for 12 month after the last top up.

What happens if I still have some credit left over from my initial credit when I top up?

If you recharge before the end of the 30 days of validity of your card, you will first use the remaining credit on your Travel sim vacation prepaid plan, then the credit of the recharge that you have added.

Cancellation & Refunds

Can I cancel my order?

SimOptions reserves the right to charge

a) 5 USD cancellation fee for orders that have not left our warehouse yet.

b) 15 USD cancellation fee + delivery cost for orders that have left our warehouse already.

c) up to 100% of the total order price if the product has been opened or damaged.

The refund will be done within 10 – 15 business days after we have successfully received the product at our warehouse again.

How do I get refunded?

The refund will be done within 3-7 business days after we have successfully received the product at our warehouse again.

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