Bouygues Telecom
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SimOptions

FAQ

Usage & Troubleshooting

What countries are covered in EU?
Our SIM Card must be activated in France! After being activated it can be used in all Europe (countries listed below).

Europe :

Aland Islands, Andorra, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Corfu, Crete, Croatia, Cyclades, Cyprus, Czech Republic, Denmark, England, Estonia, Faroe Islands, Finland, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Ireland, Jersey, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Man (Isle of), Nothern Ireland, Norway, Netherlands, Poland, Portugal, Rhodes Island, Romania, Sardinia, Scotland, Sicily, Slovakia, Slovenia, Spain, Sweden, Vatican, Wales, Wight (Isle of).


DOM (Overseas Departments) :

Desirade (Isle of), French Guyana, Guadeloupe, Marie Galante, Martinique, Mayotte, Reunion Island, Saint-Barthelemy, Saint-Martin, Saint Pierre and Miquelon, Saintes (Isle of).

What are the APN settings?
Go to the "mobile networks" settings of your phone (please refer to the instructions provided by your mobile phone manufacturer)

Add an access point (APN) by filling in the fields as follows:
Name: "Bouygues Telecom"
Name: "Bouygues Telecom"
Proxy, Port, Username & Password: do not enter anything.
MMSC: "http://mms.bouyguestelecom.fr/mms/wapenc"
MMS proxy: "62.201.129.226"
MMS Port: "8080"
MCC: "208"
MNC: "20"
Authentication Type: "None"
Choose "APN Type", enter "default, supl, MMS", then choose "OK" or check "MMS, default and supl" and choose "OK".
Register the new APN, reboot your phone and enjoy your internet and MMS services.
How can I know how much data I have left?
To call 630 (vocal server in French)
Or on our website www.bouyguestelecom.fr on "My customer account"

Activation & Registration

How to activate the SIM Card?
It’s very simple: insert the SIM card into your mobile phone and start using it (Call, SMS or data)
How to register my SIM Card to extent the credit to 60 days?
In order to be able to use your SIM Card beyond the initial credit of 30 days, please register your SIM Card within 29 days after activation. Either register your SIM Card on https://espaceclient-carte.bouyguestelecom.fr/primary/_-itzBh3M3

1) Enter your phone number
2) Enter the 6-digits activation code you receive by text
3) Choose password and enter email
4) You are done! You can now see your dashboard, including consumption in France and Europe. Alternatively, you can call +336 68 634 634 to register (voice server in French).
Can I register my SIM Card online?
Yes, you can register your SIM Card on https://espaceclient-carte.bouyguestelecom.fr/primary/_-itzBh3M3

1) Enter your phone number
2) Enter the 6-digits activation code you receive by text
3) Choose password and enter email
4) You are done! You can now see your dashboard, including consumption in France and Europe.
Can I call the registration hotline from any country in Europe?
Yes : +336 68 634 634 (voice server in French)
Can the customer hotline support (to register the SIM Card) speak English?
Certain customer support agents speak English but we can’t to guaranty you

Credit & Validities

What are the opening hours for registering the SIM Card?
Monday to Saturday from 8am to 8pm (French Standard Time GMT +1)
What information do I need to give to the customer support for a successful registration?
When you call 634: First give your phone number (you receive it by text message when you activate the SIM card), and after your first name, surname and your address. It’s possible that customer service will ask you for your passport number or ID card.

Topup

Is top up possible? If yes how can I pay? International credit cards/ PayPal accepted? Link?
Top up is possible, you can pay with international credit cards on our partner website
Topengo: https://www.topengo.fr/fr-recharge-bouygues.php
You must to choose « Carte prépayée XL » to have data, unlimited calls and texts and international calls
Does a top up extend the credit/ SIM Card validity? If yes for how long?
Top up doen’t extend the credit. The SIM card is valid for 12 month after the last top up.
What happens if I still have some credit left over from my initial credit when I top up?
If you recharge before the end of the 60 days of validity of your card, you will first use the remaining credit on your Travel sim vacation prepaid plan, then the credit of the recharge that you have added.

Cancellation & Refunds

Can I cancel my order?

SimOptions reserves the right to charge

a) 5 USD cancellation fee for orders that have not left our warehouse yet.

b) 15% cancellation fee + delivery cost for orders that have left our warehouse already.

c) up to 100% of the total order price if the product has been opened or damaged. 

How do I get refunded?

The refund will be done within 3-7 business days after we have successfully received the product at our warehouse again.